Customer Service/Account Manager

San Diego, CA | Temporary to Permanent

Post Date: 06/27/17 Job ID: 17050301-SDT Industry or Function: Customer Service Compensation: $15.00 to $ 16.00

JOB #:  17050301-SDT

 

JOB DESCRIPTION:  Do you enjoy talking with parents/families about soccer/sports and would you like to work weekends with 2 days off during the week?  This is a great opportunity to sign up customers for sports programs while providing great customer service! Must be energetic, enthusiastic and motivated to connect with customers. This is a great opportunity at a well established company in Sorrento Mesa.

 

Job Duties:

  • Respond to inbound calls and work with various on-line systems to register new customers
  • Tracking and documentation of all activity, feedback, updates and requests
  • Support client needs and work with IT department to facilitate changes
  • Maintain calm, professional attitude with all levels of customers
  • Participate in training and educational programs to improve service offerings

 

Salary Range:

  • $ 15.00 to $ 16.00

 

Benefits:

  • Temp-to-hire position with many perks & opportunities for growth
  • Major Medical/dental/vision at low/no cost
  • Holiday/Sick Pay
  • Special events, bonuses and more

Job Requirements:

  • Excellent verbal & written communication Skills
  • 3+ year of customer service experience
  • Software support and training experience
  • MS Word/Excel/Office/email/internet & Windows XP
  • WEB EX
  • Available to work weekends (BOTH Saturday & Sunday)
  • Reliable, dependable & professional demeanor
  • Ability to talk on the phone for long periods and multi-task to document info

In addition to the attached job requirements we are interested in (BUT NOT REQUIRED) the below bonus skills;

  • Bilingual
  • Intermediate and up knowledge of Excel (Look ups, pivot tables)
  • Bookkeeping experience
  • Current or past course work that would include Accounting, Finance, knowledge of Debits/Credits
  • Knowledge of the Team Sports Industry/Market

 

Educational Requirements:

  • College Degree or  2-3 years of related experience OR training

       

KEY WORDS:  Customer Service, Soccer, Sports

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