Customer Service/Order Processor (Account Coordinator)

Escondido, CA | Temporary to Permanent

Post Date: 08/21/17 Job ID: 17072101-SDS Industry or Function: Customer Service Compensation: $13.00 to $14.00 per hour

JOB #: 17072101-SDS

KEY WORDS: Customer Care Coordinator, Customer Service, Order Processor, Account Coordinator

JOB DESCRIPTION: Processing orders received from distributors from all over the US & Canada for custom imprinted products. This position will be responsible for Customer Care/Order review and processing and General Account assignment to a select group of top accounts.

Job Duties:
• The successful candidate will assure all customers and sales managers can depend on Account Coordinators as their key contact for complete order cycle.
• Answering questions in a timely manner and keeping a positive and helpful attitude when handling requests from clients, and sales staff is of upmost importance.
• Position will initiate authorized returns, tracers, order status, out of stock notifications, customer changes and emails/faxes in a timely manner with complete accuracy.
• Successful candidate will work with customers to create art layouts, ensure art requisitions are complete, follow art through to production communicating directly with the customer for final approves.
• The Account Coordinator will work with Credit & Collections on accounts providing order copies and/or documents.
• Work with both Factor liaisons to research issues that may contribute to customer credit due to production issues, inventory, freight quotes, pre-production samples, customer complaints, returns and/or special request.
• The successful candidate will need to demonstrate the ability to work in a very fast paced environment with attention to detail.

Salary Range:
• $13.00 to $14.00 per hour

Benefits:
• This is a Temp to Hire Opportunity!
• The following illustrates some of the many benefits offerred to Fulltime employees
• Medical, Dental and Vision Plans
• Basic and Voluntary Life Insurance
• Short Term Supplemental Disability
• Long Term Disability
• Paid Time Off
• Flexible Spending Accounts
• Wellness Programs
• 401(k)

Job Requirements:
• Must have minimum of (2) years customer service experience. Successful candidate will need to demonstrate Superior telephone skills, with good written and verbal communication skills and able to work in a fast paced environment
• Successful candidate must have excellent email and verbal communication skills.
• Also, they must be detailed oriented with the ability to handle multiple tasks in a quick paced professional environment.

Educational Requirements:
• Must have minimum of (2) years customer service experience. Successful candidate will need to demonstrate Superior telephone skills, with good written and verbal communication skills and able to work in a fast paced environment

FOR OTHER OPPORTUNITIES AND TO REGISTER WITH TRISTAFF, PLEASE VISIT OUR WEBSITE AT www.tristaff.com

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