Director of Implementation – Enterprise Software, Regional Operations

San Diego, CA | Direct Hire

Post Date: 09/22/17 Job ID: 17073102 - P Industry or Function: Software Compensation: $110,000 to $150,000

JOB #: 17073102 - P
Growing and Stable Technology Company is hiring a Director of Implementation to their Project Management and Operations leadership team. Their SaaS and Mobile based Enterprise Applications enable private and public sector Healthcare Organizations to become more innovative, adopt new and more efficient operational models, gather critical data, and create new revenue streams.

The Director of Implementation will take over post-sale responsibilities for clients’ systems and data migration projects, as well as local market operational rollouts. There will be multiple complex implementation projects ranging from 120-180 days, which will overlap as they progress. This involves traveling to new markets to launch operations from scratch, hiring local project managers, and executing all other on-the-ground activities to stand up new markets for them.
As the owner of the overall success of new client implementations you will utilize your skills in time and resource management, issue and risk management, and project execution.
This will start out as a hands-on leadership role, and as you build your team, you’ll help to structure the group and manage stakeholders, risks, and issues with communication from both operational and technical perspectives. This is not a fit for someone who is solely managing software/IT projects, as this role also necessitates experience with multiple other business areas.
If you are someone who wants to evoke positive change in the world using technology, love to mobilize and motivate people, build inspired things, and solve difficult problems with likeminded people, we want to hear from you!

To apply, send your resume for confidential review to Kanani Masterson ( This is a fulltime position based in San Diego, CA. Relocation paid for qualified candidates.

Primary Responsibilities:

• Refine hiring and retention in local markets and implement best operational processes that will ensure the company is able to meet and exceed all customer expectations.
• Hire and scale a local team; source, recruit, and onboard a permanent local team who exude the company’s culture and will take the reins once you move on to your next market.
• Find and navigate the local real estate markets, identify facilities, negotiate terms, and oversee all tenant improvements and facility set-up.
• Coordinate the activities of other on-the-ground resources to develop an active transportation provider network including both third party and independent drivers that is qualified and responsive
• Work cross-functionally with Implementation, Call Center, Command Center, Supply, and Technology teams as the boots-on-the-ground representative on the implementation team.
• Anticipate and attack problems before they occur; never settle for satisfactory but always strive for extraordinary
• Ensure that new client implementations are completed on-time, within budget, and within agreed-upon scope
• Serve as primary point of contact for the customer throughout the implementation project, and successfully transition the relationship at the end of the project to a Market Lead or Account Manager

Salary Range and Bonus Potential:

$110,000 to $150,000

• Performance bonus
• Comprehensive health and wellness benefits.
• 401K

Job Requirements:

• Minimum 5 years of professional experience in complex project/program or implementation management role over multiple concurrent projects in a dynamic, technology-intensive environment.
• Experience must include extensive, real-world client implementation experience and experience leading projects in an Agile software development environment.
• Demonstrated leadership ability and management skills, with experience managing multi-disciplinary team members with competing priorities
• Detail-oriented and extremely organized with the ability to track multiple moving parts.
• Strong communication skills and demonstrated ability to communicate, present, and influence effectively in-person, via email, and over the phone. Remote team management experience is ideal.
• Project management certification (PMP) or demonstrated training and progress toward certification preferred
• Proficiency with project management software such as Microsoft Project, JIRA, etc.
• Flexible to accommodate changes in the business, strategy, and technology choices as they come up.
• Ability to communicate successfully with multiple stakeholders internally, and drive projects forward proactively with customers’ teams.
• Ability herd cats, identify and hire top performers, and maintain composure under pressure are preferred.
• Willing to travel as needed up to 50% within the United States.

• Understanding of data integration, ETL, SaaS, and/or mobile technologies.
• Experience working within regulated or government environments.

Educational Requirements:
• Bachelor’s degree required. MBA or Graduate degrees in Business, Finance, Legal, Operations, etc. preferred.


KEYWORDS: director of implementation, director of project management, program manager, program management, program management director, implementation project manager, SaaS, enterprise software, agile, IT project management, government, healthcare, transportation, operations, mobile, software, professional services


Kanani Masterson

I joined the TriStaff Group in January 1999 as a Technical Recruiter, and am now Director of Recruiting for our Technology, Marketing, and Executive Search Division. My regional focus is the Greater San Diego Area and Southern California. I work with large public companies as well as funded, fast-growth startups, and am passionate about keeping up with whatever disruptive new advances are happening in the technology space. To date, I've placed over 940 candidates, and produced over $8.5M in placement fees, and most importantly I love helping people and companies thrive and grow... I'm lucky to love what I do! Areas of Specialty: SaaS, enterprise software, security, machine learning, robotics, online advertising, social media, mobile apps, telecommunications, cloud computing, medical devices, consumer electronics, big data/analytics, clean tech; Positions: Software Engineers, Web Developers, Firmware Engineers, Solutions Architects, Network/Systems Engineers, Systems Engineers, Systems Administrators, Product Managers, C-Level positions (COO, CMO, CTO, CFO, CIO, CRO, CEO, etc.), Supply Chain, Operations, Quality Assurance, Marketing, Business Development & Sales, and Finance. I'm a native San Diegan (I grew up in Solana Beach, CA) and attended La Jolla Country Day School from 6th grade through high school graduation. I attended the University of Southern California (USC) as a Dean’s Scholar and Golden State Scholar, and graduated BA Degree in Creative Writing & Poetry. I also have one spunky young daughter and a fantastic husband.
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