Lead Customer Service Program Support

San Diego, CA | Temporary to Permanent

Post Date: 08/21/17 Job ID: 17071901-SDS Industry or Function: Customer Service Compensation: $ 17.50/hour

JOB #: 17071901-SDS

JOB DESCRIPTION: Work for a great company in Sorrento Mesa handling inbound & outbound calls for special promotions. The hours of operation are from 6am – 7:00 pm, Monday – Friday and 7am -5pm on weekends. If you have proven customer service skills, the ability to multi-task, experience leading, training, mentoring other staff in a positive manner and can handle escalated calls with excellent written and verbal communication skills, please send your resume today for immediate consideration!

Job Duties:

- Provides daily direction, communication, and continual evaluation of processes and procedures.
· Responsible for suggesting methods to improve area operations, efficiency and service to members.
· Provides statistical and performance feedback and coaching on a regular basis to each team member.
· Assists manager evaluating performance reviews for skill improvement.
· Available for employees that experience work problems, providing appropriate coaching, counseling, direction and resolution.
· Answer incoming member and dealer promotion calls in a friendly, professional manner providing complete and accurate information.
· Handle and complete all MIRFs and exceptions for member’s issues.
· Train participating dealers on promotion processes and procedures.
· Conduct calls to members and dealers in order to inform or obtain required information regarding promotions.
· Review all report data and complete any necessary changes to member records.
· Conduct post-purchase promotional surveys with members.
· Process incoming documents from members and dealers with a high degree of accuracy.
· Complete Price Verifications for Member transactions.
· Maintain detailed records of Dealer and Member communications in database.


Salary Range and Bonus Potential:
• $ 17.50/hour


Benefits:
• Great work environment
• Temp to hire
• 6 am – 7 pm shift to miss the traffic
• Growing company & opportunity to make connections

Job Requirements:
· Proven leadership experience
· Ability to develop and motivate a team
· Ability to communicate effectively to a variety of audiences
· Ability to provide and support a vision and direction
· Create and foster a positive team environment, and boost employee morale
· Strong customer service skills
· Ability to stay organized in fast-paced, multi-tasking environment
· Accurate and efficient data entry skills
· High ethical standards
· Ability to make judgment calls based on company and department rules, guidelines and standards
· Ability to multi-task and handle many different situations at one time under pressure
· Proficient in MS Word, Excel, Power Point and Outlook
· Bilingual a plus but not required


Educational Requirements:
• High School Diploma, GED, College courses preferred

KEY WORDS: Customer Ser vice, Data Entry, Inbound calls, Outbound calls, Call Center, Customer Service Lead, Team Lead, Mentoring


FOR OTHER OPPORTUNITIES AND TO REGISTER WITH TRISTAFF, PLEASE VISIT OUR WEBSITE AT www.tristaff.com

Tammy Toledo

I've been with TriStaff for over 15 years as a Senior Staffing Recruiter. I specializing in Contract and Direct placement opportunities in the San Diego area. If you are currently seeking a new opportunity or are looking for qualified candidates to fill an urgent need, I would love the opportunity to work with you.
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