Administrative Assistant

San Diego, CA 92121

Posted: 01/18/19 Employment Type: Temporary to Permanent Industry or Function: Administration Job Number: 18122101-SDS Compensation: $15.00 to $16.00

JOB #: 18122101-SDS

KEY WORDS: Administrative Assistant, Clerical Support

JOB DESCRIPTION: Are you a Administrative Support professional with a passion for the automotive industry? Do you thrive on providing great clerical support and customer service, comfortable making business to business phone calls, educating clients, and building long term relationships? If you would enjoy assisting and gain customers through value added services, this could be the job for you!

Job Duties: Add as many lines as necessary
• Work closely with Automotive Dealer Field Support Trainers
• Process “Program Admin Change” tickets to update dealer information in database
• Verify information provided by Auto Dealers and Zone Business Consultants
• Take incoming and make outbound calls to Auto Dealers
• Take incoming and make outbound calls to Zone Business Consultants
• Ensure that all inbound calls are answered promptly and professionally
• Assist Auto Program Dealers and Zone Business Consultants as needed
• Research, track and follow-up on each incoming inquiry
• Document all conversations with participating dealerships in ADGnet database
• Ability to overcome objections with thoughtful responses
• Attend and participate in department meetings
• Update and maintain assigned databases
• Other duties as assigned by management

Salary Range and Bonus Potential: You must complete this section DOE does not convey on most sites
$15.00 to $16.00

Benefits: Add as many lines as necessary
• Temp-to-hire position with many perks & opportunities for growth
• Major Medical/dental/vision at low/no cost
• Holiday/Sick Pay
• Special events, bonuses and more

Job Requirements: Only write down what is 100% needed by client. Add as many lines as necessary
• A proven history of taking a high volume of inbound phone calls – Business to Business
• Superb communications skills, both verbal and written
• Excellent follow-up skills with the ability to instantly build rapport with clients

• Able to take verbal direction, and execute promptly
• Must be a team player and work well with others
• Must be able to multitask, and be adaptable to changing circumstances
• A professional demeanor and the ability to overcome objections without losing momentum
• Must be a quick learner; be self-disciplined with a "can do" attitude
• The ability to meet or exceed all department Key Performance Indicators that measure overall performance
• Strong organizational skills
• Basic computer knowledge including Microsoft Outlook, Office, Excel and efficient typing and writing skills
• Excellent knowledge of MS Office Suite
• Must be detail oriented
• Must be self-reliant and self-directed
• Strong written, verbal, and listening skills
• Ability to work concurrently on multiple projects with multiple steps
• Ability to identify and bring about process improvements
• Ability to work in a fast-paced multitasking environment
• Ability to troubleshoot problems and work them to resolution
• Strong ability to prioritize work with minimal supervision

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