Call Center Supervisor

San Diego, CA 92121

Posted: 08/22/19 Employment Type: Temporary to Permanent Industry or Function: Customer Service Job Number: 19073101 - SDS Compensation: $18.50 - $19.50 per hour

JOB DESCRIPTION: Call Center Supervisor (Associate level) is responsible for leading and coaching Call Center Customer Service Agents by being an encouraging role model. 

 

Job Duties:

 

  • Ensure all department assignments (voice mail, Callbacks, MAG, special projects) are completed and logged
  • Use good judgment to achieve department/operational goals
  • Interview Customer Service Representatives as required to fulfill business needs
  • Manage a small team of Customer Service Representatives
  • Coach Customer Service Representatives as needed: prepare scorecards, interpret feedback provided by other departments, and manage overall performance goals to ensure departmental goals are met
  • Other duties as assigned

 

Salary Range and Bonus Potential:

  • $18.50 to $19.50 per hour

 

Benefits:

  • Great work environment with Monday-Friday and 1/weekend day Schedule

(8/HR SHIFTS) Weekdays/6:00am – 7:00pm Weekend/7:00am-5pm

  • Growing company & opportunity to make connections

Job Requirements:

  • Previous call center experience
  • Previous supervisory experience highly desired
  • Excellent leadership skills
  • Excellent interactive skills
  • Superior verbal and written communication skills
  • Ability to motivate to improve overall performance of advocates
  • Ability to coach and develop advocates’ skills to attain greater success

 

Educational Requirements:

  • High School Diploma, GED,College courses preferred

               

FOR OTHER OPPORTUNITIES AND TO REGISTER WITH TRISTAFF, PLEASE VISIT OUR WEBSITE AT www.tristaff.com 

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