Director Product Management – VC Backed Healthcare SaaS, Retained Search

San Diego, CA 92122 | Direct Hire

Post Date: 06/23/18 Job ID: 18052301 - P Industry or Function: Software Compensation: $130,000-150,000 base

JOB #: 18052301 - P


This is a Retained Search for a Venture Funded Tech Company looking for an exceptional Director of Product Management. My Client is developing a revolutionary cloud-based platform (PaaS) in the healthcare space with the mission of improving the health outcomes for patients. If you are a talented Product Management leader who is passionate about creating a product that could positively impact millions of lives, please read on!

They have a small team of 4 product managers, product scope, and product pilots in market, but need a new leader to take their product into the future. This role is ideal for a seasoned leader accustomed to startup dynamics and wearing multiple hats, who considers him/herself to be a focused customer experience innovator and inherently passionate about the details and delighting clients.

You will be a hands-on manager, but report directly to the C-suite, so this is a high-visibility and impact role. Their platform also offers customizations for major customers, so you will be responsible for those implementations, as well as improving their core platform. This is a customer-driven role, so the ability to accurately turn user feedback and behaviors into actionable improvements and new feature sets are critical.

Your success in the role will be based on multiple factors, which include: company growth (utilization of the platform, product roadmap that meets or exceeds strategic and revenue expectations,) user feedback (net promoter score) developer feedback (your product team enables efficient and effective development,) quality of the development output (customer experience meets original scope and specifications,) and client feedback (positive and fruitful interactions.)

Position Duties:

• Facilitating (or conducting) analysis and coalescence of customer feedback obtained through client listening posts; contact analysis, customer interaction, etc.; providing actionable insights
• Developing, getting commitment to and maintaining a clear & detailed product roadmap and associated prioritization decisions
• Leading and growing a team of experience product managers; inspiring, coaching, and supporting the team
• Partnering across functional boundaries to ensure the best possible client and user experience
• Facilitating design thinking to ensure the best possible short and long term product strategy and experience
• Competitive / Industry awareness: Understanding the impact of competitive experiences, business models, etc. on the Company’s product strategy
• Analyzing and communicating important product usage metrics and implications of the analysis
• Supporting client implementation efforts; ensuring successful execution according to client milestones.
• Client communication and interaction… keeping the customer happy and well informed with accurate expectations

To apply, send your resume for confidential review to Kanani Masterson ( This is a fulltime position based in San Diego, CA (La Jolla).

Salary Details & Benefits:
• $130,000-150,000 base

Benefits: pre-IPO stock, comprehensive health, dental, vision

Job Requirements:

• Must have a minimum of 7 years in software product management, ideally in a B2B PaaS or SaaS technology company
• Must have 2+ years of management experience, but still be willing to roll up your sleeves.
• Passion for customer experience and strong customer-backed logic in decision making
• Demonstrated ability in developing strong product management teams
• Must have excellent project management skills.
• Demonstrated ability in leading product strategy and design across an organization
• Must have startup product management experience and ability to herd cats
• Excellent ability to motivate, add structure when necessary, and communicate successfully both on paper and verbally with wide range of personalities and roles.
• Must be highly analytical, data-driven, and thrive on learning and research. Past experience in Healthcare Software product management is a plus, not required
• Seasoned experience using popular product design and management tools; Adobe XD, Balsamiq, the rest of Creative Suite, Jira, Confluence, etc.

Educational Requirements:
• Bachelor’s degree required. MBA or Masters preferred.


KEYWORDS: director of product management, product management director, senior product manager, senior director, VP product management, chief product officer, software as a service, SaaS, PaaS, Cloud, healthcare, EHR, billing, payment processing, usability, user experience, UX, startup, pre-IPO


Kanani Masterson

I joined the TriStaff Group in January 1999 as a Technical Recruiter, and am now Director of Recruiting for our Technology, Marketing, and Executive Search Division. My regional focus is the Greater San Diego Area and Southern California. I work with large public companies as well as funded, fast-growth startups, and am passionate about keeping up with whatever disruptive new advances are happening in the technology space. To date, I've placed over 940 candidates, and produced over $8.5M in placement fees, and most importantly I love helping people and companies thrive and grow... I'm lucky to love what I do! Areas of Specialty: SaaS, enterprise software, security, machine learning, robotics, online advertising, social media, mobile apps, telecommunications, cloud computing, medical devices, consumer electronics, big data/analytics, clean tech; Positions: Software Engineers, Web Developers, Firmware Engineers, Solutions Architects, Network/Systems Engineers, Systems Engineers, Systems Administrators, Product Managers, C-Level positions (COO, CMO, CTO, CFO, CIO, CRO, CEO, etc.), Supply Chain, Operations, Quality Assurance, Marketing, Business Development & Sales, and Finance. I'm a native San Diegan (I grew up in Solana Beach, CA) and attended La Jolla Country Day School from 6th grade through high school graduation. I attended the University of Southern California (USC) as a Dean’s Scholar and Golden State Scholar, and graduated BA Degree in Creative Writing & Poetry. I also have one spunky young daughter and a fantastic husband.
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