Public Safety Solutions Architect/ ERCCS systems VHF/UHF/700/800/FirstNet, working with both passive and Active DAS systems

San Diego, CA 92127

Posted: 02/26/20 Employment Type: Direct Hire Industry or Function: Engineer Job Number: 70469- TJ Compensation: $120,000 - $130,000 + 10% bonus

Job Description

Do you want to join the developer of the  best solution on the market for addressing the universal challenge of poor cellular coverage in the office, at home, or on the road? Are you ready to make an impact on Connectivity in Public Safety? Our client’s product is Unconditionally network safe, with an exceptional coverage footprint and Carrier approved for 3G/4G/LTE voice and data.

 

Job Duties:

Summary                                                                    

The Public Safety Solutions Architect will be responsible for supporting customers with PS system design, installation, troubleshooting and training for commercial cellular and public safety equipment, systems, and infrastructure. The individual in this role will partner with the in-country sales team to support sales, testing, and ongoing use of our indoor coverage public safety products.  The goal for this position is to help drive service success that improves customer satisfaction, maximizes customer orders, and profitability.

 

Job Description:

Responsibilities

  • Provide technical support for commercial and public safety ERCCS systems VHF/UHF/700/800/FirstNet, working with both passive and Active DAS systems
  • Install, maintain and repair ERRCS, Power Systems, Alarm Panels, and Antenna systems
  • Identify public safety communication requirements, analyze technical solutions, conduct physical surveys, implement and validate end solutions
  • Team up with local sales staff members to support pre-sales efforts and initial product presentations
  • Collaborate with customers to collect and validate technical requirements for the configuration of products for use on local networks
  • Support customer acceptance testing and trials
  • Work with the sales team to create and maintain accurate customer documentation, promote configuration guidelines, and customization requirements
  • Work with the HQS organization to support product manufacturing and delivery
  • Provide ongoing support
  • Cooperate with other members of the technical team and share information across the organization
  • Improve CSAT (Customer Satisfaction), or other customer metrics
  • Maintain a close relationship with customers, operators and installers, and solicit early feedback about any issues with products or systems
  • Create practical tools to track problems across channels and regions
  • Communicate effectively with IT, Engineering, Product Management or other teams with early warning about problems
  • Enhance first call resolution
  • Drive better sales through service
  • Drive quality and consistency
  • Monitor customer feedback during new product introductions and provide timely feedback to engineering and product development

 

 

 

Salary Range and Bonus Potential: $120,000 - $130,000 + 10% bonus

Benefits:

  • Medical – HMO and PPO plans
  • Dental – HMO and PPO plans
  • Vision – Vision Plan
  • Life and Disability – Life and AD&D, Short Term Disability, Long Term Disability
  • Voluntary Options – Supplemental Life and AD&D
  • Additional Benefits – FSA, HAS, EAP, TAP
  • 401K
  • Free Gym Membership

 

Job Requirements:

Work Experience

  • Minimum of 5 years’ experience in the field of Public Safety Radio Communication with extensive knowledge and hands-on experience working with LMR, UHF, VHF, and FirstNet system deployments
  • Proven intermediate knowledge of PS frequency utilization, battery backup systems, and Alarm Panels
  • Proven advanced knowledge of RF test tools such as transmission test sets, signal generators, RF service monitors and spectrum analyzers
  • Experience working with cellular RAN infrastructure, handsets, but not necessarily accessories, will meet this requirement
  • Experience in Cellular DAS Systems engineering and deployment
  • Proven experience of post sale support and pre sales development
  • Familiarity with mobile tools and applications such as TEMs and iBwave.
  • Strong background with:
    • Trouble ticket/service desk management systems
    • Customer resource management systems
    • Microsoft Office suite

 

  • FCC General Radio Telephone Operator’s License, iBwave certification a plus, but not required

 

 

 

Skills and Abilities

  • Ability to work flexible work hours and to adapt to changing work schedules.
  • Analytical and process oriented mindset
  • Ability to troubleshoot and test technical equipment
  • Understanding of the Public Safety In-Building Codes (NFPA, IFC)
  • Must be proactive, taking initiative and working in a collaborative team environment
  • Must have strong critical thinking skills
  • Excellent verbal and written communication skills
  • Ability to use sound judgment when representing the Company
  • Foster a professional attitude and demonstrate integrity and flexibility
  • Entrepreneurial, rapid learner, inquisitive, and persistent
  • Process Owner / process driven
  • Detailed and disciplined
  • Proactive Personality (“Can Do Attitude”).

 

Travel Requirements

  • This position may require occasional multi-day and overnight travel.

 

 

Educational Requirements:

Education / Training

  • Bachelor’s degree in Electrical Engineering or Four-year Engineering Degree from an accredited institution is required

 

               

FOR OTHER OPPORTUNITIES AT TRISTAFF, PLEASE VISIT OUR WEBSITE AT www.tristaff.com 

Meet Your Recruiter

Jill Martinelli

I have the coolest job in the world! Defined: Recruit (1635-45); < French, stem of recruter, derivative of recrue new growth. I love this definition – it’s focus is on new growth. I help individuals, departments and organizations grow! As an industry generalist I have the opportunity to learn about the latest technology in real time and converse with the most intelligent, creative and educated people in their respective fields. What a gift to be able to learn from my clients and candidates who keep me current and ahead of industry technology trends while helping them grow their careers and teams. I cut my recruiting teeth by staffing Qualcomm Assemblers (I earned a Soldering Certificate – trained by Qualcomm’s then Production Manager) to Engineering and everything in between. I believe my greatest strength lies in my ability to learn a company and its products as if I work for them- because I do! This leads to the opportunity to build their teams across multi-disciplines, Engineering, Sales & Marketing, Quality, Materials, Operations and Management/C-Level, across multiple industries. (Medical device, Electronics, Green technology, DOD and Scientific) I have helped numerous startups as well as mature corporations grow their teams. My network of contacts has been built over 25 years and has proved invaluable as a resource in finding the best of the best for companies and candidates. Originally from Buffalo, NY (Go Bills!) I earned my BS from SUNY Oswego in Elementary Education (comes in handy as I do a lot of coaching!)
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