Sr. Customer Service Professional (Customer Resolution)

San Diego, CA 92121

Posted: 07/16/19 Employment Type: Temporary to Permanent Industry or Function: Customer Service Job Number: 19042303 - SDS Compensation: $17.00 per hour

JOB DESCRIPTION:  Temp-to-hire opportunity to use your exceptional customer service skills and expertise inn handling escalated call center scenarios!   Provide an excellent customer/client  experience at a well established inbound call center in Sorrento Mesa.  Primary schedule is Mon-Fri 10:30-7pm with rotating weekends although schedule subject to business demands.  Must have 1+ year in a call center , extensive experience with resolving issues, professional demeanor, strong communication skills, MS Word, Excel, Outlook and typing!  Bilingual Spanish optional.

 

Job Duties:

  • Handle escalated calls and resolve any issues with customers of an auto referral program
  • Provide exceptional customer service and great follow-up
  • Data Entry to document calls, update customer profiles, and track issues
  • Maintain calm, professional attitude with wide ranges of customers

 

Benefits:

  • Temp-to-hire position with many perks & opportunities for growth
  • Major Medical/dental/vision at low/no cost
  • Holiday/Sick Pay
  • Special events, bonuses and more

Job Requirements:

  • 1+ year of customer service in a call center
  • Excellent Verbal & Written Communication Skills
  • Must have experience as a lead in customer service
  • Typing 35wpm, MS Word, excellent spelling & grammar,
  • Available to work weekends (BOTH Saturday & Sunday)/holidays too)
  • Ability to work 10:30am – 7pm Mon-Fri – Rotating Weekends
  • Reliable, dependable & professional demeanor

 

Educational Requirements:

  • High school diploma, college coursework and/or degree preferred

                

FOR OTHER OPPORTUNITIES AND TO REGISTER WITH TRISTAFF, PLEASE VISIT OUR WEBSITE AT www.tristaff.com 

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