Student Support Representative

Temecula, CA 92592 | Temporary to Permanent

Post Date: 02/23/18 Job ID: 18012601-TEM Industry or Function: Customer Service Compensation: $13.00-15.00 per hour

JOB #: 18012601-TEM

KEY WORDS: student support, customer service, technical support, enrollment, student representative

JOB DESCRIPTION: Student Support Representative will be responsible for responding to student requests and inquiries for assistance regarding course offerings, technical issues, course content questions, and completion follow up with the goal of enrolling students and student satisfaction. Analyzes and rectifies student concerns using established procedures.


Interested candidates please respond to this posting and submit your resume to evaldez@tristaff.com, and call Liz @ 888-513-9413 ext. 411. I look forward to hearing from you!

Job Duties:
Responsibilities
• Responsible for addressing existing and prospective student concerns, anticipating student needs and providing information in a clear, concise manner by email, phone, or other written means.
• Work closely with program facilitators, course instructors, third-party course providers, and senior members of student support team to ensure student's academic needs are addressed satisfactorily.
• Provide research assistance for product trainings and projects.
• Conduct User Acceptance Testing of new learning environments, enhancements, and bug fixes.


Salary Range:
$13.00-15.00 per hour

Job Requirements:
• Minimum 2 years of customer service experience
• Intermediate computer skills/office applications skills
• Online experience and proficiency; able to navigate sites and applications
• Self-starter
• Team player with excellent interpersonal skills
• Critical thinker
• Able to manage and quickly recall knowledgebase
• Customer-minded individual


Educational Requirements:
• Associates Degree or higher OR equivalent experience with a goal for furthering

FOR OTHER OPPORTUNITIES AND TO REGISTER WITH TRISTAFF, PLEASE CALL TRISTAFF AT 888-513-9413 ext. 411.

Elizabeth Valdez
Sr Executive Account Manager/Recruiter

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